Shipping Policy

Last updated: 9/11/26

Thank you for shopping with Satura Wellness This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email if there is a significant delay.

2. Shipping Times

Once your order has shipped, delivery times vary based on your location and the shipping method selected:

Shipping Method	Estimated Delivery Time
Standard Shipping	5–14 business days
Expedited Shipping	3–7 business days
Priority Shipping	3–5 business days

Please note: Delivery times are estimates and are not guaranteed. Transit times may vary due to carrier delays, weather, customs (for international orders), or other circumstances beyond our control. Overall, most orders arrive within 3–14 business days of being placed.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout, based on the weight, dimensions, and destination of your order.

• Orders over [$X] qualify for free standard shipping.
• Expedited and priority shipping rates vary and will be shown at checkout.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package's progress. Please allow 24–48 hours for tracking information to update after you receive your confirmation email.

5. Shipping Restrictions

• We currently ship to: North America, South America
• We are unable to ship to P.O. boxes for certain shipping methods. 
• International customers are responsible for any customs duties, taxes, or import fees charged by their country.

6. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, please contact us at SaturaWellness@gmail.com so we can investigate with the carrier. If a package is confirmed lost in transit, we will offer a replacement or refund in accordance with our Return & Refund Policy.

7. Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at SaturaWellness@gmail.com — we cannot guarantee changes once an order has entered processing.

8. Damaged Items

If your order arrives damaged, please contact us within 3 days of delivery with photos of the damaged item and packaging so we can resolve the issue quickly.

9. Contact Us

If you have any questions about this Shipping Policy, please contact us:

• Email: SaturaWellness@gmail.com

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